Black Friday Birthday Sale FAQ's
BLACK FRIDAY BIRTHDAY SALE FAQ'S
When is it?
- 6am AEST Friday 26/11/21 - Midnight AEST Saturday 27/11/21
What is it?
- 30% off EVERYTHING store-wide! Minimum purchase of $150 applies.
- Simply use the code 'BLACKFRIDAY' at the checkout.
Can I use other discount codes along with the Black Friday Birthday discount?
- No. You will only be able to use the Black Friday Birthday code for orders over $150 where the 30% discount will be applied.
- For orders under $150, feel free to use any other discount codes (ambassadors etc.) as per usual.
What freebies are you giving away?
- Everyone who places an order over $200 will receive a FREE Supps42 Snack Pack.
- The Snack Pack will contain TEN delicious protein treats + snacks from around the world, allowing you to try a variety of different things not normally available here in Australia.
- The Snack Pack will include
- 1 x Actual Candy Sour Strips
- 1 x Alani Nu Fit Snacks Protein Bar
- 1 x Ghost Whey RTD
- 1 x M&M's Hi Protein Bar
- 1 x Nano Supps Protein Pancake
- 1 x Nutry Nuts Peanut Butter Cup
- 1 x Quest Nutrition Bar (Either Gooey Caramel Candy, Maple Waffle, Chocolate Dipped Choc Chip Cookie Dough, Pumpkin Pie, Lemon Cake or Peanut Butter Brownie Smash)
- 1 x Total XP Protein Crunch Cheetos
- 1 x USN Trust Protein Cookie
- 1 x Wow Protein Donut
Can I receive multiple Snack Packs?
- No. Only one Snack Pack per customer per order over $200.
Can I purchase the Snack Pack during the sale?
- No. The Supps42 Snack Pack is just for individuals who place an order over $200. Once the sale is over, and if there's some left over, you will be able to purchase these as per normal on the site.
Is there a giveaway?
- Yes. We will be giving away FIVE x free $100 Supps42 Gift Cards! Every person who places an order over $200 during the sale will receive two entries into the giveaway, everyone who places an order below $200 will receive one entry into the giveaway.
- The winners will be drawn via T-Pal on Sunday 27/11/21 and notified via the email they used to checkout with. We will also place the winner's names on our Instagram @supps42 story.
I want something that is out of stock / not showing as being available on the website. What happens then?
- If you are wanting something that is out of stock during the sale, please email firstname.lastname@example.org with the items details. We will happily organise a separate invoice with the Black Friday Birthday discount applied (as long as the total order amount is above $150).
What about items on 'pre-order'?
- Yes, all pre-order items will be part of the sale and eligible to have 30% off so long as the total order amount is over $150.
I made a mistake on my order / wanted to add something else. What do I do?
- Please email email@example.com directly with all the details and we will happily fix this up for you.
When will my order be shipped?
- Due to the high amount of orders placed during our Black Friday sale, please allow up to 10 business days to receive your shipping confirmation + tracking details email.
- Unfortunately, we have seen significant delays with orders being sent and delivered over the past month, so please bare with us as we try our best to get everything sent to you ASAP.
How will my order be shipped / when can I expect to receive it?
- We will be using Australia Post / Star Track as our couriers of choice to deliver your items. Due to the lengthy delays, once your order is finally packed it will be express shipped, free of charge.
- After you have received your shipping confirmation + tracking details email, expect to receive your order within 1 - 4 business days.
- Please note: once your order is transit, external circumstances out of our control may affect the parcel's arrival (location, courier delays due to COVID + increased volume of parcels during this time etc.). If your order is delayed during transit, please let us know and we will do our best to provide continual updates + communication from the couriers.
What payments methods will be available?
- PayPal, AfterPay, Direct Bank Transfer and our newest payment provider Humm - https://www.shophumm.com/au/
I have a question that's not here?
- Please email firstname.lastname@example.org directly or DM us on Instagram @supps42